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    nmw posted an update 6 years, 11 months ago

    Empathy vs. Sympathy

    Getting down on your knees and really looking at somebody in the eye and saying “I see you and I will work with you on your needs even though they are not mine.”

    [2:54:00] Amy Choi (Editorial Director, Mash-Up Americans)

    See also

    https://x.design.blog/transcript

    for the full transcript 🙂